Esball App Privacy Policy: Data Use, Cookies & Security

This esball app privacy policy explains how information is collected and used when you visit or use the service. For general information about the platform, see the homepage: esball.

Who this policy applies to

This policy applies to:

• Visitors who browse the website or app without registering
• Registered users and players who create an account
• Anyone who contacts support via email, live chat, or Telegram

If you do not agree with this policy, you should stop using the services.

What information we collect

We may collect the following categories of personal information, depending on how you use the services:

Information you provide

• Account information (for example, name, username, date of birth, and contact details)
• Verification information for compliance checks (for example, identity documents where required)
• Payment-related details needed to process deposits/withdrawals (processed via payment partners; we do not aim to store full card details unless required and permitted)
• Messages and attachments you send to support

Information collected automatically

• Device and technical data (IP address, device identifiers, operating system, browser type)
• Usage data (pages viewed, clicks, session time, referring/exit pages)
• Approximate location derived from IP address

Information from third parties

• Payment providers and anti-fraud tools (for transaction confirmation, chargeback handling, fraud prevention)
• Compliance/verification providers (where KYC/AML checks are required)

How we use your information

We use personal information for the following purposes:

• To create, administer, and maintain your account
• To process deposits, withdrawals, and other transactions
• To provide customer support and respond to requests
• To verify identity and meet legal/compliance obligations (such as KYC/AML where applicable)
• To detect, investigate, and prevent fraud, abuse, and security incidents
• To improve performance, usability, and reliability of the website/app
• To enforce our terms and protect our legal rights

For rules that govern account use and gameplay, see our terms and conditions.

Cookies and similar technologies

We use cookies and similar technologies (such as pixels or local storage) to operate the service and understand usage.

Types of cookies we may use

• Strictly necessary cookies: required for core site/app functions (login sessions, security)
• Preference cookies: remember choices such as language and basic settings
• Analytics cookies: help us understand how visitors use the service so we can improve it
• Security cookies: support fraud prevention and protect accounts

Managing cookies

You can usually manage cookies via your browser settings (block, delete, or restrict). If you disable certain cookies, parts of the service may not work properly.

Sharing and disclosure

We may share personal information in limited situations:

• Service providers: hosting, analytics, customer support tools, verification services, and payment processing partners who act on our instructions
• Legal and regulatory: when required to comply with law, court orders, lawful requests, or to protect rights and safety
• Fraud and security: to investigate suspected fraud, abuse, or security incidents
• Business changes: in the context of a merger, acquisition, reorganization, or asset transfer (subject to appropriate safeguards)

We do not sell personal information in the ordinary sense. Where marketing communications are offered, you can opt out (see “Your rights and choices”).

Data retention

We retain personal information only as long as necessary to:

• Provide the services you request
• Meet legal, accounting, and compliance obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Retention periods can vary depending on the type of data and applicable requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Security measures

We use administrative, technical, and organizational measures designed to protect personal information, which may include:

• Access controls and least-privilege practices
• Encryption in transit where supported
• Monitoring and logging intended to detect suspicious activity
• Internal policies and training related to data protection and security

No method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for using a secure device and network.

Your rights and choices

Depending on your location and applicable law, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion (where legally permitted)
• Object to or restrict certain processing
• Withdraw consent (where processing is based on consent)
• Opt out of non-essential cookies (via browser/device settings)
• Request a copy of certain information in a portable format (where applicable)

To exercise these rights, contact support (see below). We may need to verify your identity before fulfilling certain requests.

For guidance on safer play and account control options, you may also review our responsible gaming page.

Children’s privacy

The services are not intended for individuals who are under the legal age to use online betting services in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, contact us so we can take appropriate steps.

International transfers

Your information may be processed in countries other than where you live, including locations where our service providers operate. When we transfer personal information, we take steps designed to ensure appropriate safeguards consistent with applicable data protection requirements.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in legal requirements, technology, or business practices. The updated version will be posted on this page. Your continued use of the services after changes become effective indicates acceptance of the updated policy to the extent permitted by law.

How to contact us

For privacy questions, requests, or concerns, contact:

• Email: support@in88.live
• Telegram: @esballeudiscussion
• Live chat: available 24/7 on the website

Need help?

Topic	What to include in your message
Access / correction request	Account identifier, what you want to access or fix, proof of identity if requested
Deletion request	Account identifier, scope of deletion request, any legal constraints you’re aware of
Cookie question	Browser/device details, what you’re seeing, approximate time/date
Security concern	What happened, when it occurred, affected account/device details

FAQ